View estimated due dates for requests

Overview

This guide explains how to see the estimated completion dates for your requests in Asset Essentials. This feature helps you track progress and reduces the need for follow-up inquiries.

When a Supervisor or Technician adds an expected due date to a work order, you can now see that date directly on your requests in Asset Essentials. This "Estimated Done" date is available on the Web and Requestor app.

For more information, see the Asset Essentials documentation for Requests, Work Orders, Request Updates, Asset Essentials Mobile, and Requestor App.

Key Benefits

Improved Visibility: Easily see when your work is expected to be completed.
Reduced Inquiries: Less need to contact others for status updates.

Estimated due dates on the Web

View from my requests

Sign in to Asset Essentials.
Select My Requests.
Locate the Estimated done column.
Find your request and review the date shown.

The Estimated done column lets you quickly check expected completion dates without opening individual requests.

View from the request details

Open My Requests.
Select the request you want to view.
Go to Request Updates.
Locate Estimated done.
Review the displayed date.

Estimated due dates in the Requestor app

The Requestor app provides the same experience as the Web application.

View from the request list

Open the Asset Essentials Requestor app.
Go to your request list.
Locate the Estimated Done column.
Review the date displayed for the request.

View from the request details

Select a request.
Open the request details page.
Go to Request Updates.
Locate Estimated Done.
Review the displayed value.

NOTE The due date is visible to requestors but cannot be edited.

Important things to remember

Visibility: The due date is only displayed when an expected due date exists on the linked work order.
Read-Only: You can view the due date, but you cannot edit it. Only Supervisors and Technicians can update this date on the work order.
Variations: Due dates may differ between requests because each request is linked to a separate work order.

FAQs

Q. I do not see the Estimated done field

A. Verify that an expected due date has been entered on the related work order. If no due date exists, the field will not appear.

Q. Can I update the due date?

A. No. The due date is read-only for requestors. Only Supervisors and Technicians can update the expected due date on the related work order.

Q. Why does one request show a due date while another does not?

A. The field is displayed only when the related work order contains an expected due date. Requests without an expected due date will not display the field.